The award was determined from a survey of 23,600 paying customers across 240 shopping centres nationwide, conducted independently by Prescient to honour excellence in shopping experience and customer satisfaction. The study employs the enhanced NPS+ (Net Promoter Score Plus) model, which not only measures customers’ willingness to recommend, but also evaluates satisfaction, fulfilment, loyalty, reputation, and preference.
Prescient’s 2025 findings highlight that leading centres excel by getting the fundamentals right while placing greater emphasis on family-friendly environments and practical digital services — both key drivers of rising customer satisfaction.
Since acquiring 100% ownership of Roxburgh Village in March 2024, JY Group has continuously enhanced the centre’s family-oriented amenities, digital services, and day-to-day experience, enriching the lifestyle of the local community.
This award is a testament to the dedication of the management team and reflects JY Group’s customer-centric operating philosophy. It also underscores strong investment performance, with investor distribution yields (after fees) rising from 7.0% at acquisition to 7.5% in FY26.
