<\/p>\n\n\n
The award was determined from a survey of<\/span>\u00a0<\/span>23,600 paying customers\u00a0<\/span>across<\/span>\u00a0<\/span>240 shopping centres nationwide, conducted independently by Prescient to honour excellence in<\/span>\u00a0<\/span>shopping experience and customer satisfaction. The study employs the<\/span>\u00a0<\/span>enhanced NPS+ (Net Promoter Score Plus)\u00a0<\/span>model, which not only measures customers\u2019 willingness to recommend, but also evaluates satisfaction, fulfilment, loyalty, reputation, and preference.<\/span><\/p>\n Prescient\u2019s 2025 findings highlight that leading centres excel by\u00a0getting the fundamentals right\u00a0while placing greater emphasis on\u00a0family-friendly environments\u00a0and\u00a0practical digital services\u00a0\u2014 both key drivers of rising customer satisfaction.<\/p>\n Since acquiring\u00a0100% ownership of Roxburgh Village in March 2024, JY Group has continuously enhanced the centre\u2019s\u00a0family-oriented amenities, digital services, and day-to-day experience, enriching the lifestyle of the local community.<\/p>\n This award is a testament to the\u00a0dedication of the management team\u00a0and reflects JY Group\u2019s\u00a0customer-centric operating philosophy. It also underscores strong investment performance, with investor distribution yields (after fees) rising from\u00a07.0% at acquisition to 7.5% in FY26.<\/p>","protected":false},"excerpt":{"rendered":" JY Group is delighted to share exciting news: our Roxburgh Village, has been recognised as\u00a0Australia\u2019s Best-Performing Sub-Regional Shopping Centre\u00a0in the\u00a02025 Shopper Sentiment Awards\u00a0published by renowned research agency Prescient.<\/p>","protected":false},"author":5,"featured_media":4195,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-4192","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thejygroup.com\/zh\/wp-json\/wp\/v2\/posts\/4192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thejygroup.com\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thejygroup.com\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thejygroup.com\/zh\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thejygroup.com\/zh\/wp-json\/wp\/v2\/comments?post=4192"}],"version-history":[{"count":0,"href":"https:\/\/www.thejygroup.com\/zh\/wp-json\/wp\/v2\/posts\/4192\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thejygroup.com\/zh\/wp-json\/wp\/v2\/media\/4195"}],"wp:attachment":[{"href":"https:\/\/www.thejygroup.com\/zh\/wp-json\/wp\/v2\/media?parent=4192"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thejygroup.com\/zh\/wp-json\/wp\/v2\/categories?post=4192"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thejygroup.com\/zh\/wp-json\/wp\/v2\/tags?post=4192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}